WARRANTY
Statutory Signage custom signs have a warranty period of 12 months. The warranty periods apply from the first date of purchase of the product, and any claim under this warranty must be made within 12 months. The warranty covers defects in materials and workmanship and excludes cases where a defect is caused by misuse, use of incorrect cleaning products, poor storage/installation, or unauthorised repair of the product. This warranty is provided in addition to other consumer rights and does not replace them. Warranty does not cover premature degradation where the sign has been installed in high UV areas, including unpredictable and harsh weather environments.
CARE GUIDE
Vinyl Lettering and Window Decals
It’s important to carefully maintain your vinyl lettering and window decals. As both signage options use adhesive, incorrect care, like intense scrubbing or power washing, can cause damage and lead to adhesives starting to peel off. The best way to wash vinyl lettering and window decals is with mild, non-abrasive, non-solvent liquid cleaners. We recommend carefully hand washing any adhesive signs. Be sure to clean the signs at a perpendicular angle, i.e., at a 90-degree angle to the signage, to prevent water from lifting the seams of the decals.
Exterior Signage Including Braille and Statutory Signs
We advise cleaning your exterior signs once a month to maintain quality and reduce dirt build up. Hand wash reachable exterior signs with a mild liquid detergent and soft sponge. Once the sign has been thoroughly cleaned, let it air dry naturally.
Interior Signage
Interior signs are less susceptible to dirt and pollutants and are very easy to maintain. We advise carefully spot cleaning with isopropyl alcohol and water (at a ratio of 2:1). Rinse the area with cool water afterward. Be sure to keep air conditioning and heating units from blowing directly on your interior signage. The biggest factor in interior signage damage is sun exposure. Direct sunlight on the interior signage can cause warping and discoloration. Whenever possible, use blinds or drapes to cover your signs during times of high sun exposure.
Interior Signage – Braille and Tactile Specific
Care and maintenance for Braille and tactile signs are the same as above for interior signage; however, these signs may require more frequent cleaning in high-use areas. A mild soap and water solution may also be used for cleaning.
TECHNICAL INFORMATION & INSTALLATION
All Statutory Signage Braille signs are supplied with high-quality double-sided tape for easy installation. For outdoor or textured surface installation, it is highly recommended to use clear silicone adhesive as well as the supplied double-sided tape.
Location of Braille and Tactile Signs:
Signs including symbols, numbering, and lettering must be designed and installed as follows:
- Signs must be located not less than 1200mm and not higher than 1600mm above the floor or ground surface.
- Signs with single lines of characters must have the line of tactile characters not less than 1250mm and not higher than 1350mm above the floor or ground surface.
- Signs identifying rooms containing features or facilities listed in D3.6 must be located: a. on the wall on the latch side of the door with the leading edge of the sign located between 50mm and 300mm from the architrave. b. In the event of insufficient latch side dimension, a sign may be placed on the non-latch side of the door. c. Where (i) and (ii) are not possible, the sign may be placed on the door itself.
- Signs identifying paths of travel must be placed so they are located directly ahead in the direction of travel. Where one wall continues in the direction of travel and the other forms a corner, the sign must be placed on the continuing wall.
- The customer agrees to comply with all relevant Australian Standards, The National Construction Code & Building Code of Australia (BCA).
The Building Code of Australia (BCA) contains requirements and standards for Braille and tactile signage in section D3.6 of the code.
Where signs are required, the form of signs shall be as follows:
- Where required, raised tactile and/or Braille signage shall be provided as follows:
- Unisex accessible sanitary facilities shall be identified with the international symbol of access and male and female symbols.
- Signage for unisex accessible facilities shall be provided with the letters LH or RH to indicate a left-hand or right-hand side transfer onto the WC pan. The minimum font size shall be 20 mm sans serif.
Luminance Contrast
Signs must be installed to achieve the following luminance contrast requirements:
- The sign must have a luminance contrast with the surface on which it is mounted of not less than 30%.
- Luminance contrast must be met under the lighting conditions